Complete Story
09/14/2011
The First Impression Matters
When managing the registration table at an event, remember that the first impression really does matter. No matter how small the organization or event, it is a great idea to not only brand the meeting or organization with signage, but consider dressing the registration as well.
Beyond the physical branding of the event, prepare the staff or volunteers to working the registration table by providing them guidance to offer outstanding customer service. This service starts out with an immediate and polite greeting, along with a smile.
